看到李女士再次出现,店方于是报警。“店方要求我们驱逐她”,納舒厄市上校警官布鲁斯·汉森受访时称,“警察走近她,并告诉她,她是不受欢迎的人。但她拒绝离开”。“不管是什么原因让店方决定赶她走,”汉森警官说,“在当下这个消费旺季,你得做一些非常极端的事情,才会让店方不愿和你做生意。(you got to do something pretty extreme to want a store owner to not want to do business with you)” 警察称,是由于李女士拒捕他们才对她使用了电击枪。围观的人群中,有人用手机拍下了这段画面,并上传到Youtube网站。
“我妈妈说,她根本不知道店方为什么要叫警察,因为她完全不懂他们在说什么”,李女士的女儿告诉WMUR记者。但是,纳舒厄警长约翰对此显然有不同的看法。在接受《纳舒厄电讯报》采访时,这名警长断言李女士“显然完全清楚到底发生了什么”。(It was very clear to the officers that she knew exactly what was going on. The officer didn’t think for a second that she was having difficulty understanding what she was being asked to do.)”