According to an arrest affidavit, the woman called BlueCross BlueShield about recently denied medical insurance claims, and at the end of the call, she reportedly said, "Delay, Deny, Depose. You people are next."
这三个词出自2010年出版的一本书《拖延、拒绝、辩护:为什么保险公司不支付索赔以及你能做些什么》(Delay, Deny, Defend: Why Insurance Companies Don't Pay Claims and What You Can Do About It)的标题,这本书批评了美国的医疗体系。